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Exercise: Resolve System Issue and Develop an Action Plan for Mitigation – c130082gwpl

Course #: c130082gwpl

Duration: 0.8 Hours

In this exercise, you will parse information from a Root Cause Analysis (RCA) using a methodical best practice approach centered on how type questions to discover the contributing factors of the incident, and review an action plan for mitigation.

Objectives

Analyze a post incident review and use the How method to identify root and contributing causes. Review an action plan for mitigation.

Audience

This course is intended for learners who are pursuing associate-level site reliability engineer certification on IBM Cloud.

Topics

Exercise: Using the 'Hows' to Resolve System Issues and Develop and Action Plan for Mitigation

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