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Exercise: Resolve System Issue and Develop an Action Plan for Mitigation – c130082gwpl

Course #: c130082gwpl

Duration: 0.8 Hours

In this exercise, you will parse information from a Root Cause Analysis (RCA) using a methodical best practice approach centered on how type questions to discover the contributing factors of the incident, and review an action plan for mitigation.


Analyze a post incident review and use the How method to identify root and contributing causes. Review an action plan for mitigation.


This course is intended for learners who are pursuing associate-level site reliability engineer certification on IBM Cloud.


Exercise: Using the 'Hows' to Resolve System Issues and Develop and Action Plan for Mitigation

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