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IBM Tealeaf cxOverstat 8.8 Usability Analysis and Configuration – 9f08gwpl

Course #:

Duration: 2.4 Hours

This course describes the uses and benefits of IBM® Tealeaf® cxOverstat, and how to use its overlays and reports to understand the user website experience. It explains how to filter these reports to show how particular segments of visitors behave. It also explains how to create and add Dimensions to power this filtering capability. Finally, it defines when to use Goal-Based Dimensions to filter by outcome-based criteria.

This web-based course can be:

  • Taken as start-to-finish training in sequential order
  • Taken in small training chunks as needed; navigated non-sequentially to enable real-time performance support while learners are doing their job
  • Used as a model for hands-on practice

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

http://www.ibm.com/training/terms

Objectives

  • Explain the purpose and benefits of Tealeaf cxOverstat
  • List the overlays available in Tealeaf cxOverstat and explain their uses
  • Analyze user behavior by using Tealeaf cxOverstat overlays
  • Create Usability Report Groups and apply them to Tealeaf cxOverstat Events
  • Create Goal-Based Dimensions

Audience

This course is for:

  • Customer Experience Program Managers
  • eBusiness Analysts
  • Web Analytics Analysts
  • Production Supports
  • Tealeaf Event Modelers

Prerequisites

You should complete:

  • IBM® Tealeaf® Fundamentals
  • IBM® Tealeaf® Events and Reports

Contact us regarding the training