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Managing Incidents on IBM Cloud – c110072gwpl

Course #: c110072gwpl

Duration: 0.8 Hours

In this course, you will learn incident characteristics, implementing alerts for incident thresholds, creating runbooks for troubleshooting and mitigating incidents, and problem-solving techniques.

Objectives

Learn about incident characteristics Understand the incident management process; Learn how to implement alerts for incident thresholds Gain an appreciation for the impacts of incidents on upstream and downstream processes Learn how to create runbooks to troubleshoot and mitigate the most common incidents Learn about automation services available on IBM Cloud Understand essential problem solving techniques

Audience

This course is intended for learners who are pursuing professional-level site reliability engineer certification on IBM Cloud.

Topics

Topic 1: The Incident Management Process; Topic 2: Implementing Alerts for Incident Thresholds Topic 3: Impacts of Upstream and Downstream Dependencies Topic 4: Creating Runbooks to Troubleshoot/Mitigate Common Incidents Topic 5: Recommend Ways for Continuous Improvement of Incident Management Process Topic 6: Troubleshooting Techniques

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