Service Fundamentals, ACMT and ACiT Train the Trainer Event – APL-ACMTT3-016-PL

Course #:

Price: 2570 EUR

Duration: 5
Days

Service Fundamentals, Apple Certified Mac Technician (ACMT) and Apple Certified iOS Technician (ACiT) Train the Trainer verifies the ability to instruct on troubleshooting and repair of both desktop and portable Mac systems, such as iMac and MacBook Pro.

Objectives

  • Basic troubleshooting and repair of both desktop and portable Mac systems, such as iMac and MacBook Pro
  • Identify and resolve common Mac OS X problems
  • Use Apple Service and Support products and practices to effectively repair Apple hardware
  • Deliver teach-back sessions to illustrate instructional competence on above topics

Audience

  • Instructors employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA)
  • Prospective Apple Certified Trainers who would like to be considered to teach ACMT and ACiT.

Prerequisites

  • Successful completion of ACMT certification
  • Successful completion of ACiT certification
Additional Required Prerequisites
  • Access to GSX
  • Access to ATLAS

Topics

  • Introduction
  • Customer Experience Skills and Managing Customer Interactions
  • Using Your Resources
  • Determining Service Levels
  • Documenting Customer Interactions
  • ESD Precautions
  • Recognizing Safety Issues
  • Embedded Battery Safety
  • Basic Troubleshooting
  • OS X Setup and Maintenance
  • OS X File System
  • OS X Permissions
  • Service Fundamentals Exam Review & Exam
  • OS X User Accounts
  • OS X Security
  • Time Machine
  • Connectivity
  • Mac Troubleshooting
  • OS X Troubleshooting Tools
  • Troubleshooting Startup Issues
  • Service Diagnostics
  • Power Management
  • Repairing all Macs
  • Labs
    • Servicing Mac mini
    • Servicing Mac Pro Lab
    • Servicing iMac Lab
    • Servicing MacBook Air Lab
    • Servicing MacBook Lab
    • Servicing MacBook Pro 13-inch Lab
    • Servicing MacBook Pro 15-inch Lab
  • ACMT Exam Review & Exam