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Developing a Balanced Action Plan to Mitigate Future Incidents – c110073gspl

Course #: c110073g spl

Duration: 0.8 Hours

In this course, you will learn how to use problem analysis techniques and root cause analysis to identify contributing factors that lead to an incident. You will also learn the importance of developing a balanced action plan.


Identify contributing factors and root causes that lead to an incident Articulate the various problem analysis technques Articulate the value of a balanced action plan in preventing future incidents.


This course is intended for learners who are pursuing professional-level site reliability engineer certification on IBM Cloud.


course Introduction Topic 1: Identify Contributing Factors and Root Causes that Lead to an Incident Topic 2: Problem Analysis Techniques; Topic 3: Components of a Balanced Action Plan course Summary

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