IBM Control Desk 7.6.0.2 Fundamentals – tod47gspl
Course #: TOD47GSPL
Duration: 2 Days
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment by using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
Objectives
After you complete this course you can
- Describe the features of IBM Control Desk 7.6.0.2
- Explain the architecture
- List the primary installation scenarios
- Perform the initial configuration
- Explain the processes managed by IBM Control Desk
Audience
This course is suitable for all roles, including installers, administrators and service-desk agents.
Prerequisites
Before taking the course you should have the following skill:
- Basic browser skills
Topics
- Overview
- Implementation
- Basic configuration
- Service Request Management
- IT Asset Management
- Configuration, Change, and Release Management