IBM Tealeaf Customer Experience 9.0.2 Fundamentals – 9f32gpl
Course #: 9F32GPL
Duration: 4 Hours
IBM® Tealeaf® Customer Experience 9.0.2 is a suite of customer experience management solutions which analyze visitor interactions on websites and mobile devices to help organizations deliver an optimal digital experience.
In order to successfully implement IBM Tealeaf, all stakeholders must have a good understanding of IBM Tealeaf’s core use cases, functionalities, and its potential for their business. This course enables users to identify their immediate and long term goals for IBM Tealeaf Customer Experience Management usage and assign the appropriate resources to the adoption effort.
This overview begins with a demonstration of the most common use cases of IBM Tealeaf metrics awareness and issue discovery. Then, after a brief introduction to the IBM Tealeaf product line and how it works, participants practice using Report Builder, which makes ad-hoc reports easy to create, and the Search and Replay tools which enable visibility into the online customer experience. Users will learn how to use Search and Replay to calculate the business impact analysis of website issues. Finally, a description of the IBM Tealeaf Maturity Model reviews the uses and resources companies typically adopt as they gain familiarity with IBM Tealeaf and learn to derive more value from it.
By the end of this course, you will understand the benefits of IBM Tealeaf: providing real-time awareness of key metrics, and enabling the discovery of customer experience issues. These goals will be accomplished by:
- the common uses for IBM Tealeaf and their benefits.
- Demonstrate searching for and replaying sessions to discover and analyze visitor experience issues.
- Describe building of reports to monitor issues and key metrics.
- Relate to the maturity model of IBM Tealeaf.
This basic course is for anyone whose job responsibility includes managing IBM Tealeaf deployment, support, usage, or who is interested in learning more about IBM Tealeaf.
There are no pre-requisites for this course.