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Incident Analysis and Developing a Balanced Action Plan to Mitigate – c110003gwpl

Course #: c110003gwpl

Duration: 0 Days

The Incident Analysis and Developing a Balanced Action Plan to Mitigate module covers how to identify contributing factors for past incidents. The module discusses how to develop a balanced action plan to mitigate these issues to prevent them from reoccurring in the future.

Objectives

  • Identify root causes and contributing factors of common cloud adoption problem
  • Understand the components of a balanced action plan
  • Describe the notion of prioritizing actions that reduce technical debt
  • Learn the top strategies used by SREs to improve reliability across the Software Development Life Cycle (SDLC)

Audience

This course is intended for learners who are pursuing professional-level site reliability engineer certification on IBM Cloud.

Prerequisites

Before starting this curriculum, the target audience should understand:
•System Thinking
•DevOps practices
•Cloud Architecture
•Software engineering principles
•System administration
•Network and OSI model
•Networking and security practices for IBM Cloud
•Incident management
•Root cause analysis

The target audience should also be able to:
•Proficiently write code
•Create run books as a reference
•Make system components serviceable
•Interpret data and statistics to determine actions
•Use LogDNA, SysDig, Grafana, Prometheus, Kibana
•Interpret schematics
•Drive incidents to resolution
•Remediate underlying sources of unreliability
•Create and configure VMs
•Create and configure Containers on IBM Kubernetes Service (IKS)/Red Hat OpenShift Kubernetes Services (ROKS)
•Create and configure Containers using OpenShift
•Create and configure Serverless applications
•Configure for high availability and scalability

Topics

Module Introduction
Topic 1: How to Identify the Contributing Factors of a Problem Resulting from Cloud Adoption
Topic 2: Identify the Components for a Balanced Action Plan
Topic 3: Describe the Prioritization of Actions Towards the Reduction of Technical Debt
Topic 4: Enumerate the Strategies to Improve Reliability Across the Entire SDLC
Module Summary

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