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Managing Performance on IBM Cloud – c110036gwpl

Course #: c110036gwpl

Duration: 0.8 Hours

The Managing Performance on IBM Cloud module provides an understanding of the principles of cloud service management and operations. This includes using the five principles of Service Management, the golden signal for tracking service health and performance as well as monitoring performance metrics for a network service with tools such as IBM Cloud Pak, Prometheus and Grafana.


  • Learn the five principles of service management
  • Understand key performance metrics for network services
  • Learn about using golden signals for tracking service health and performance
  • Learn about monitoring tools that enable root cause analysis


This course is intended for learners who are pursuing professional-level site reliability engineer certification on IBM Cloud.


Before starting this curriculum, the target audience should understand:
•System Thinking
•DevOps practices
•Cloud Architecture
•Software engineering principles
•System administration
•Network and OSI model
•Networking and security practices for IBM Cloud
•Incident management
•Root cause analysis

The target audience should also be able to:
•Proficiently write code
•Create run books as a reference
•Make system components serviceable
•Interpret data and statistics to determine actions
•Use LogDNA, SysDig, Grafana, Prometheus, Kibana
•Interpret schematics
•Drive incidents to resolution
•Remediate underlying sources of unreliability
•Create and configure VMs
•Create and configure Containers on IBM Kubernetes Service (IKS)/Red Hat OpenShift Kubernetes Services (ROKS)
•Create and configure Containers using OpenShift
•Create and configure Serverless applications
•Configure for high availability and scalability


Module Introduction
Topic 1: Five Principles of Service Management
Topic 2: Performance Metrics for a Network Service
Topic 3: Golden Signals for Tracking Service Health and Performance
Topic 4: Monitoring Tools to Find the Root Cause
Module Summary

Contact us regarding the training