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Negotiating Service Level Objectives, Service Level Indicates, and Error Budgets and the User Experience – c110060gspl

Course #: c110060g spl

Duration: 0.8 Hours

In this course, you will discover how to negotiate service level objectives, indicators, and agreements, as well as discover how error budgets impact the user experience.


Define Service Level Objective, Indicator, and Agreement and understand the relationship between them Articulate the value and purpose of an error budget Quantify risks to the user experience by defining SLIs and SLOs Assess risk and time impact through defining Error Budgets


This course is intended for learners who are pursuing professional-level site reliability engineer certification on IBM Cloud.


Topic 1: Identifying Root Causes for Past Incidents and Developing a Balanced Action Plan to Mitigate Future Incidents

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