Service Fundamentals, ACMT and ACiT Train the Trainer Event – apl-acmtt3-019-pl
Course #: apl-acmtt3-019-pl
Price: 2100 EUR
Duration: 5
Days
Service Fundamentals, Apple Certified Mac Technician (ACMT) and Apple Certified iOS Technician (ACiT) Train the Trainer verifies the ability to instruct on troubleshooting and repair of both desktop and portable Mac systems, such as iMac and MacBook Pro.
Objectives
Upon completion of the Service Fundamentals, ACMT and ACiT Train the Trainer Event course, students will be able to:- Basic troubleshooting and repair of both desktop and portable Mac systems, such as iMac and MacBook Pro
- Identify and resolve common Mac OS X problems
- Use Apple Service and Support products and practices to effectively repair Apple hardware
- Deliver teach-back sessions to illustrate instructional competence on above topics
Audience
- Instructors employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA)
- Prospective Apple Certified Trainers who would like to be considered to teach ACMT and ACiT.
Prerequisites
- Successful completion of Service Fundamentals certification
- Successful completion of ACMT certification
- Successful completion of ACiT certification
- Access to GSX
- Access to ATLAS
Topics
- Customer Experience Skills and Managing Customer Expectations
- Documenting Customer Interactions
- ESD Precautions
- Safety First
- Embedded Battery Safety
- Introduction to Service Guide
- Apple ID
- iOS and macOS Fundamentals
- Continuity
- Mail Basics
- Networking and iCloud Fundamentals
- Basic Troubleshooting
- Apple TV and tvOS
- HomeKit
- Apple Watch and watchOS
- Apple Pay
- Determining Warranty Coverage
- macOS Setup and Maintenance
- macOS User Accounts
- macOS Security
- macOS File System
- macOS Permissions
- Time Machine
- Power Management
- macOS Networks
- macOS Troubleshooting Tools
- Troubleshooting Startup Issues
- Mac Troubleshooting
- Service Guides
- Mac Diagnostics
- Repairing all Macs
- Servicing Macs
- Introduction to Mobile Hardware
- iOS Activation and Setup
- iOS Usage
- iOS Backup and Syncing
- iOS Security
- Service Guides for iOS Devices
- Diagnostics and Troubleshooting
- Servicing all iPhones
- Airport Networks